- Christopher DanielAsked on February 09, 2015 at 12:42 PM
I just submitted a request to import all forms and responses from our Adobe FormsCentral account. I have not received a confirmation on this -- as I already have an account with JotForms. Can you please confirm receipt of import request, and a time-frame as to when it will be operational? Thank you in advance.
- CharlieAnswered on February 09, 2015 at 01:40 PM
Our developers are continuously improving the import tool. The import tools are now automated. They give the results right away. But the data import can take more time. So, after entering form URLs or login details, you will get the forms on your account within 1-2 minutes. But the data may arrive after 10 minutes. This happens because we are getting lots of requests and it takes time to get the data and load it into the account. So, the jobs are queued and processed in the order they arrive. If there is nothing else in the queue and if you only have 10 submissions you will probably get it in few minutes. Otherwise it may take 5 minutes or 50 minutes. It depends on the waiting jobs.
May I know if you have followed the instructions here correctly: http://www.jotform.com/blog/129-Import-Both-Your-Forms-and-Responses-in-a-Single-Step-from-Adobe-FormsCentral? You will need to add the username, password for your Adobe FormsCentral then you will need to add the email address for your JotForm account.
Could you please try again the import tool and let us know if it works.