What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to connect with Zoho but cant?

    Asked by wcrapwra on February 09, 2015 at 01:20 PM

    I have seen that its possible but I cant seem fgure out how to do it. Do you need a certain upgrade level to be able to do this?

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    JotForm Support

    Answered by david on February 09, 2015 at 02:07 PM


    Any level of JotForm account should be able to use any of our features.  The only things we limit are submission frequency and total storage.  Any level of account can use any of the integrations.  Just in case you are missing something, here is our guide on how to setup the integration with ZoHo:


    If you are still unable to get the integration working after following the steps in our guide, let us know and we will be happy to have another look.

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    Answered by wcrapwra on February 10, 2015 at 12:36 PM

    ok so i get to a certain point but then I keep getting stopped up. here is a screen shot of where i get to. it keeps telling me to close edit mode but i cant how to do that while still keeping the box open

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    JotForm Support

    Answered by Kiran on February 10, 2015 at 01:53 PM

    Looking at your screenshot, I suspect that the fields on your JotForm are not matching with the fields on ZOHO contact. I've tried integrating ZOHO and I was able to map the fields on JotForm viz., Full Name, Email, Phone and Date.

    For name field, it should be Full Name field from Quick tools. Please note that if you are having separate text boxes it cannot be recognized as Full Name.

    Please try adding appropriate fields to the JotForm and then try integrating Zoho. Please get back to us with the JotForm URL if the issue still persists. We will be happy to help.