What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your support forum seems to be overrun by spammers, so I putting in my

    Asked by peterandpuce on February 09, 2015 at 01:52 PM

    Your support forum seems to be overrun by spammers, so I putting in my details here, where hopefully a real person will see it. E-mail forwarding to my site has become unreliable since mid-December last year. I have not changed e-mail settings, forwarding settings or anything like that. I have checked my spam folder - nothing in there. I have checked for bounce on your site - not listed. Please help.



    This is a re-post of a comment on How to View All Your Form Email History

    spammers settings site checked
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    JotForm Support

    Answered by david on February 09, 2015 at 02:41 PM

    Hi,

    I checked our email logs and it appears as though your notifications are completing successfully.  The only thing I saw that may cause in issue in your notification would be the lack of sender email address:

    However, that shouldn't cause the notifications not be sent.  I would check to make sure that they are not being filtered to your spam/junk folder first.  If they are not, here is our guide on how to set up notifications to prevent bounce related issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If the steps in that guide still do not allow you to receive your notifications consistently, let us know and we will be happy to have another look.