What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Preview Before Submission Widget not working on some computers

    Asked by TerryGALA on February 09, 2015 at 02:55 PM

    I discovered, today, that the Preview widget does not seem to be working on some computers.  It is working fine on my computer where I am running both IE7 and Firefox.  But at least one of the other computers we are using has IE8.  Not saying that IE8 is the issue but it may be a clue.

     

    The problem happens when the preview button is clicked.  No response. 

     

    The same thing happens when the record is being edited via JotForm edit.

     

    Terry

    Page URL:
    http://form.jotformpro.com/form/42435632834960

    Screenshot
    preview JotForm problem same
  • Profile Image

    Answered by raul on February 09, 2015 at 04:02 PM

    I tested your form using IE8 and was unable to reproduce the issue.

    Could you please let us know if the OS of the machine where the widget failed was Windows XP or Windows 7? I made my test using Windows 7.

    Also, could you please try to clear the browser's cache on that machine to see if it helps.

    We'll wait for your response.
    Thank you.

  • Profile Image

    Answered by TerryGALA on February 17, 2015 at 02:32 PM

    Clearing the cache seems to have resolved this problem.  Thank you for suggesting it.  What is the technical explanation for this phenomena?

     

    Terry

  • Profile Image
    JotForm Support

    Answered by Kiran on February 17, 2015 at 03:56 PM

    Browser cache is stored on the computer with certain information of the webpages visited so that the page loads more quickly when we re-visit the same website. This helps in not to download images, etc, from the same page again and again. Clearing this cache, would delete all the stored information so that the browser downloads the information fresh from the webpage again.

    Hope this information helps!