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  • Profile Image

    File Upload not delivering files with the submission email.

    Asked by acpa on February 09, 2015 at 03:55 PM

    Hello,

    I need the upload setting to allow pptx files.  I've added the extension in settings and it seems to upload, but the file doesn't get delivered with the submission email.

    Help?

    -Mel

    Page URL:
    http://form.jotformpro.com/form/50326484911959

    settings submission email hello and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 09, 2015 at 05:03 PM

    That's because the email alert is missing the field variable. To solve the problem simply delete the email alert > click on the red "X" and and create it back again.

    email templates - delete