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    File Upload not delivering files with the submission email.

    Asked by acpa on February 09, 2015 at 03:55 PM


    I need the upload setting to allow pptx files.  I've added the extension in settings and it seems to upload, but the file doesn't get delivered with the submission email.



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    JotForm Support Manager

    Answered by Jeanette on February 09, 2015 at 05:03 PM

    That's because the email alert is missing the field variable. To solve the problem simply delete the email alert > click on the red "X" and and create it back again.

    email templates - delete