File Upload not delivering files with the submission email.

  • acpa
    Asked on February 9, 2015 at 3:55 PM

    Hello,

    I need the upload setting to allow pptx files.  I've added the extension in settings and it seems to upload, but the file doesn't get delivered with the submission email.

    Help?

    -Mel

  • Jeanette JotForm Support
    Replied on February 9, 2015 at 5:03 PM

    That's because the email alert is missing the field variable. To solve the problem simply delete the email alert > click on the red "X" and and create it back again.

    email templates   delete Screenshot 10