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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission Data and Excel Format Problem on Adobe FormsCentral Forms

    Asked by Christopherr Daniel on February 09, 2015 at 04:30 PM


    The forms from our Adobe FormsCentral account have been successfully imported, however, when exporting them to an excel spreadsheet the cells are VERY spread apart.  Also - there are gaps between cells (e.g., info In column A, Column B is empty, Info in Column C, and so forth).  I would like no gaps in the cells, and spacing done properly, as we use some of these spreadsheets to be imported in to our accounting software via TransactioPro.  Please advise.  Thank you very much.


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    JotForm Support

    Answered by Mike on February 09, 2015 at 05:38 PM

    Thank you for contacting us.

    I was able to reproduce the issue on the Adobe FormsCentral imported forms. It seems that the issue is caused by some empty elements which are probably added when we import the forms.

    I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will keep you updated via this thread.

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    JotForm Developer

    Answered by ceren on April 01, 2015 at 10:59 AM


    Sorry for the late response. Blank fields issue on submission page and reports has been fixed. I've checked your account and reports are working fine now.

    If you have any other questions please let us know.