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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Total calculation is no correct on form

    Asked by snghillcountry on February 09, 2015 at 05:02 PM

    We have created an order form for parents to fill out and we have just received 4-5 EMPTY order forms! Parents have contacted us saying the form is not calculating their order correctly so it's saying $0!!


    I just tried the form myself and it worked for me.  Please help ASAP as we have orders going on right now!

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    JotForm Support

    Answered by Mike on February 09, 2015 at 06:28 PM

    Thank you for contacting us.

    There is an issue with the last product on your form. It seems that you have renamed the default quantity option to SIZES, and unfortunately, this is not a valid setup.

    I would like to recommend you to re-create the last product. For example, it can have the following format:

    - Quantity
    - Items ('Create sub-products from this option' - enabled )
    - Sizes

    If the issue is related to any other products, please let us know.