What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payment form works great for desktop and tablet. How can I get it to fit on mobile devices?

    Asked by bbrander on February 09, 2015 at 05:38 PM
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    Answered by Ben on February 09, 2015 at 06:23 PM

    If you have made it mobile responsive it should work on the mobile devices as well.

    Please take a look here to see how to do that: How to make forms Mobile Responsive

    Now if you have already followed the steps there and it is still not properly mobile responsive, please let us know what is the jotform and what is the exact issue and we will take a look at it and help you resolve it.

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    Answered by bbrander on February 09, 2015 at 07:47 PM

    I'm working with Adobe Muse, which does not do responsive. I did find I could change the column width in the design mode. However, when I do that and paste the code into the site and select another way to pay other than paypal, I don't get the drop down information to fill out card number cardholder name etc. Am I messing things up by changing the width? When I preview the form in JotForm it looks right.

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    Answered by bbrander on February 09, 2015 at 08:20 PM

    It works fine in Jotform. Can you go to "loopsclub.com". For some reason when I drop the code in it loses the functionality of letting you fill in the information to use a payment option other than paypal.


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    JotForm Support

    Answered by Welvin on February 09, 2015 at 09:37 PM

    You are currently using our source codes embed method and I think the problem is caused by a conflict between the form script and your website scripts. Kindly try using our iFrame method instead.


    I hope that helps. Please update us here.


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    Answered by bbrander on February 09, 2015 at 10:27 PM

    That worked.



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    JotForm Support

    Answered by Kiran on February 10, 2015 at 01:58 AM

    On behalf of my colleague you are welcome. Glad to see that the issue is resolved for you now. Please do not hesitate to get back to us if you need any further help. We will be happy to help.

    Thank you for using JotForm!

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    Answered by bbrander on February 10, 2015 at 08:45 AM

    Some users on mobile platform are experiencing problems. The form "slides around" and is difficult to type in info. Some users do not get credit card fill area when that payment option is selected. Desktop is working fine.

    Thank you.

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    Answered by Ben on February 10, 2015 at 10:03 AM

    I can not recreate it 'flying around', but I have moved this to a new thread so that we can properly help you resolve the issue.

    You can find the new thread here: http://www.jotform.com/answers/513126 and we will be replying back to it shortly.

    I should mention that this does seem as being caused by the layout on your website, but as mentioned we will take a closer look at it on this new thread and see what we can do to assist with it.