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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My submissions disappeared

    Asked by ywammadison on August 20, 2010 at 01:16 PM

    I have 33 submissions for one of my forms, two listed as "new," but when I click to view the submissions, it says there is nothing there. I have tried changing the date range, and it still says there's nothing. This is happening for more than one of my forms.

    I was just viewing all of these yesterday and they were fine...all there, no problems. I've tried logging in and out again, and no luck.

    Any ideas?

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    JotForm Founder

    Answered by aytekin on August 23, 2010 at 08:20 AM

    Sorry about that. We introduced a bug to our software on Friday afternoon. The problem was then fixed early Saturday morning.

    There was no data loss or anything like that. The submissions page simply gave an error that said "there are no submissions". We apologise for any inconvenience or frustration this might have caused.