I cannot send anymore the submission emails using Submission Reply Email Tool

  • Profile Image
    blackstarchris
    Asked on February 09, 2015 at 07:00 PM

    Hi there,

    I am having a problem with the reply function with Jotform. 

    Normally, after hitting reply, the box that appears has a page of muddled text, which disappears after it fully loads, and the email thread appears.

    Now, the text no longer disappears, and if i manually delete the text and attempt to reply, the recipient receives a blank email. I have uploaded a screenshot of the page that appears with the muddled text.

    Thanks,

    Cat

  • Profile Image
    jonathan
    Answered on February 09, 2015 at 07:55 PM

    The Reply/Forward Email tool in the View Submissions page is very limited.

    It only allows up 2-3 emails every 2 hours at minimum. So this is most like the reason for the anomaly and you could not send the email at some point.

    The reason for the minimal usage was to prevent using this email tool as a tool for sending spam emails.

    I suggest you do the Reply/Forward instead of the submission emails using your email instead.

    Hope this help. Please let us know if issue remains.

    Thanks.