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    A site that is not available everywhere

    Asked by Jacques Rheaume on February 09, 2015 at 08:17 PM

    Hi,

     

    I am the web designer of www.parvisquebec.com a site with a form from jotform. It works fine but on iPad with Safari, it doesn't always open. On my computer with Explorer, Firefox, Chrome, it is correct.

    I receive complaints from visitors living around Victoriaville and Sherbrooke, Qc. The site is not found.

    I tried to place the site as a subdomain at www.parvisquebec.jacquesrheaume.com It worked for a few hours and then, the same issue came back. (The site in itself without form: www.jacquesrheaume.com works very well)

    I sent a ticket to HostPapa and they say that everything is normal on their side.

    Any idea to solve this issue? Is there a hidden interaction between a form and a site ?

     

    I uploaded a screenshot of what I see SOMETIMES on my iPad.

    Page URL:
    www.parvisquebec.com/formulaire.htm

    Screenshot
    site JotForm ipad hidden
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    JotForm Support

    Answered by Welvin on February 09, 2015 at 09:24 PM

    Hi

    Both subdomain and main domain is working fine here without any issues:

    http://www.parvisquebec.jacquesrheaume.com/formulaire.htm

    http://www.parvisquebec.com/formulaire.htm

    But it looks like the error is not related to the form. The error message seems a general error for your website.

    Try re-embedding your website using our iFrame method http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. I hope this helps.

    Thanks