What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to disable auto renewal of my subscription?

    Asked by oxammabinaden on February 09, 2015 at 11:46 PM

    I just want to subscribe for 1 month only but I was charged for the next month. How do I disable auto extension? I don't want to pay another month without using it.

     

    Thank you.

    next subscribe
  • Profile Image
    JotForm Support

    Answered by Welvin on February 10, 2015 at 08:15 AM

    Hi,

    You are subscribed to our monthly recurring plan that's why the auto renewal takes place. I see that you have requested the cancellation and I have just forwarded that to our billing department. Only our billing our department can handle Paypal requests.

    You will be notified in this thread when your subscription is fully cancelled.

    Thank you!