What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my subscription after I have used it for a month?

    Asked by shirintejani on February 10, 2015 at 12:40 AM

    I would like to upgrade to the monthly subscription, but after a month is over, I'd like to cancel it, once my task is completed. How can I cancel my subscription?

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    JotForm Support

    Answered by ashwin_d on February 10, 2015 at 08:42 AM

    Hello shirintejani,

    Upon checking your account, I found that you have upgraded you account today and paid the subscription payment through PayPal. 

    Please be noted that you can cancel your subscription today also. Your account will remain active for next one month (for the time you have already paid) and after that it will automatically downgrade to free plan.

    You will have to cancel your subscription form your own PayPal account and here are the steps you should follow:


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    JotForm Support

    Answered by ashwin_d on February 10, 2015 at 08:44 AM

    Hello shirintejani,

    Sorry my answer was posted before I completed it. Here are the the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-5PT682540T007593F

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Thank you!