What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change my account username

    Asked by TurkishVirtualApplication on February 10, 2015 at 06:31 AM

    Dear JotForm staff,

    please could you change my account username from 'TurkishVirtualApplication' to 'TurkishVirtual' please?


    Best regards

  • Profile Image
    JotForm Support

    Answered by jonathan on February 10, 2015 at 10:10 AM

    The username TurkishVirtual  already exist though.  So we cannot use this username anymore.

    Please provide at least 3x other choices and we will check its availability.

    And please confirm that you understand that changing the account username will break custom URL named form .

    User guide: -How-to-create-a-Custom-URL-of-a-form

    because it uses your username on the URL. 

    So, if you currently uses custom URL named form, it will not work anymore and you will need to manually change them again.



  • Profile Image

    Answered by TurkishVirtualApplication on February 10, 2015 at 12:24 PM

    Ah okay, I didn't know it will break the Url. So I changed my mind and I will keep the existing account name.


    Thanks for your help.



  • Profile Image
    JotForm Support

    Answered by Charlie on February 10, 2015 at 01:23 PM

    Noted on that. If you needed any assistance again or have other concerns, please do let us know by opening up a new thread here in the forum.

    Thank you.