- martinbondAsked on February 10, 2015 at 09:17 AM
My Form seems to have just disappeared from "my forms" area, can you please look into this.
I have a PDF version the form bit it will not let me attach
Your immediate response is greatly appreciated.
- JotForm SupportJanAnswered on February 10, 2015 at 10:48 AM
If you accidentally deleted a form, you can check the Trash section and restore it.
Here's a guide if you need one: http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms
Hope this helps. Thank you.
- martinbondAnswered on February 10, 2015 at 10:53 AM
The thing is I didn't delete it, it somehow disappeared. It auto saved in the most recent version as I previewed it & printed a hard copy & PDF. Can you explain where it has gone to?
- JotForm SupportKiranAnswered on February 10, 2015 at 12:12 PM
If you have deleted the JotForm, it should be in the Trash folder. There is also a possibility like drag and drop the form to other folders accidentally. You may restore it from the trash folder if it is not purged.
Also, if you have created your JotForm without logging into your account, the JotForm may exist in a guest account if you have saved it. If the form is not saved or cleared your browser cache, etc unfortunately we'll not able able to restore it. If you can provide us with the form ID from your browser history, we'll try to locate the form for you.
We will wait for your response.
- martinbondAnswered on February 10, 2015 at 11:29 PM
It's not in the trash or any other folder, this is so weird, I printed it to PDF, if I send you the file as an attachment is there anyway you can upload it & make it functional?
I tried the Form ID URL however it seems to be have overwritten by an older version. However I specifically named my file............... as I was writing this I just remembered about the revision history function, God bless JotForm, I got the version I desired.
Thank you for your prompt & concerned response. I will no doubt have another list of queries today.
- JotForm SupportKiranAnswered on February 11, 2015 at 03:11 AM
That's great, Martin. Hope everything is set now on this issue. Please do not hesitate to get in touch with us if you need further assistance. We will be happy to help.
Thank you for using JotForm!