What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My users are getting "form over quota" apparently.

    Asked by lauralala on February 10, 2015 at 10:13 AM

    Hi - sorry for the remedial question but I couldn't find the answer in your FAQs... After about 22 submissions I had a user get "form over quota". What do I need to to so that doesn't happen? It appears that Marking all my submissions as "read" did the trick, but I can't tell if that's just a coincidence. I don't even mind paying - I just want to understand the rules.



    Laura Bowden


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    JotForm Support

    Answered by ashwin_d on February 10, 2015 at 11:21 AM

    Hello Laura,

    You see this error message when you reach any of the submission limit based on your plan.

    I did check your account and did not find any issue with that. Your account is currently in good shape and you should not see the "Form Over Quota" error message.

    Marking submissions as read should not have any impact on your submission limit. I would suggest you to monitor your account and get back to us if you see the "Form Over Quota" error message again.

    Thank you!