What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with SSL Limits

    Asked by indyMayor on February 10, 2015 at 10:46 AM

    Greetings,

    We received your note about disabling the form due to being at our limit on SSL.

    It appears that I mistakenly grabbed the wrong embed code, as I did not need the secure settings.

    I believe it may have been our repeated testing that made it hit the limit.

    In any case, I have rectified this, and removed any secure link from my site that would initiate a secure submission.

     

    After doing so, I noticed that the number of SSL submissions increased from 10 to 12.

    How is this possible, as the link was no longer available, and no new submissions were received in the inbox?

    We cannot be without this form. 

    Is there anything that you can do to help us with this issue?

    Thank you in advance for your kind help!

     

     

    Page URL:
    http://www.indy.gov/eGov/Mayor/getintouch/Pages/ContactUs.aspx

    problem ssl limits Submissions ssl submissions settings site
  • Profile Image
    JotForm Support

    Answered by Welvin on February 10, 2015 at 12:00 PM

    Hi,

    I confirmed that the form is not using HTTPS version in the given webpage. I also checked your form and the secure box is not check in the embed form wizard.

    I have granted you a one time SSL limit reset, your forms should be active and working now. I think I have a question if the form is also embedded somewhere? Facebook? Secure webpages that would trigger the secure submission even if the form is not embedded securely?

    I look forward to your reply.

    Thanks

  • Profile Image

    Answered by indyMayor on February 10, 2015 at 12:12 PM

    Greetings,

    Thank you so much for your help!

    The form is currently not embedded anywhere else that would trigger SSL, Facebook or otherwise. 

    It is currently found only in this one location.

    Thank you again!

     

  • Profile Image
    JotForm Support

    Answered by Welvin on February 10, 2015 at 12:24 PM

    You're welcome and it's our pleasure to help you.

    Well, then I think everything is resolved now. If the problem persists, please contact us again so we can inspect further. If possible, don't delete the submission, that would help us determine the cause of the issue.

    Thank you!