What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have imported my forms from FormsCentral

    Asked by Lisa on February 10, 2015 at 11:52 AM

    I received notification that the forms were imported, but I don't see them in my account.  Also, my account is still showing guest_50368869232059 account.  I have purchase the Premium level. 

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    JotForm Support

    Answered by Kiran on February 10, 2015 at 12:54 PM

    Hello Lisa,

    I see that there are two accounts registered with this email ID. The account lisa.suarez is a free account with 3 forms in it and the other guest account with premium account. Please confirm the information with the free account, so that we can link the premium to this account instead of a guest username.

    We'll wait for your response.

    Thanks!