What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After updating theme customers can not fill in answers

    Asked by irescue on February 10, 2015 at 12:18 PM

    I changed the theme on my application and now customers are unable to fill in any answers to the questions.  Help?

    Page URL:
    http://form.jotform.us/form/40468849602159

    Updated theme fill field
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    Answered by bkljaic on February 10, 2015 at 12:35 PM

    Hi,

    Which browser you are using? I tested you page inside of Firefox, Chrome and IE8 and it seems that it is working. I do not facing issues you are mentioning.

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    Answered by Ben on February 10, 2015 at 01:49 PM

    I took a look at your jotform and as mentioned by bkljaic, I am not able to recreate the issue.

    This leads me to believe that the issue might be happening for you on the jotform after embedding it on your website.

    Could you please let us know if that is the case and give us the link to the page on your website where the jotform is embedded?