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    I am having an issue sharing a folder with someone else on my jotform account

    Asked by sheenasalmsa on February 10, 2015 at 01:35 PM

    Hello,

    I am having an issue sharing the forms I created with the other person on my account, Alan Gross, is there a procedure that I need to follow or some advice as to how I can beeter share files back and forth. 

     

    Sheena Salmon

    JotForm jotform account hello my account follow
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    JotForm Support

    Answered by Welvin on February 10, 2015 at 02:20 PM

    Hi Sheena,

    Here's how you can do properly do that: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Please tell us what is the issue so we can check. 

    Thanks

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    Answered by sheenasalmsa on February 10, 2015 at 02:37 PM

    The problem is that I am the sub account and I need to share the forms I created with the master user but he doesn't see my shared folder. 

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    JotForm Support

    Answered by Welvin on February 10, 2015 at 02:53 PM

    So you want it in vice-versa. Well, I have the same in my current account and it's working fine. The problem is that you have provided the wrong email address:

    You have alan.gross@gsm.marketing which is not the actual email address of the other account - and no dot com in it. Kindly correct that.

    Thanks