- sheenasalmsaAsked on February 10, 2015 at 01:35 PM
I am having an issue sharing the forms I created with the other person on my account, Alan Gross, is there a procedure that I need to follow or some advice as to how I can beeter share files back and forth.
- JotForm SupportWelvinAnswered on February 10, 2015 at 02:20 PM
Here's how you can do properly do that: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.
Please tell us what is the issue so we can check.
- sheenasalmsaAnswered on February 10, 2015 at 02:37 PM
The problem is that I am the sub account and I need to share the forms I created with the master user but he doesn't see my shared folder.
- JotForm SupportWelvinAnswered on February 10, 2015 at 02:53 PM
So you want it in vice-versa. Well, I have the same in my current account and it's working fine. The problem is that you have provided the wrong email address:
You have email@example.com which is not the actual email address of the other account - and no dot com in it. Kindly correct that.