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    Chart image is broken when the chart is being resized

    Asked by PAMEDSSMS on February 10, 2015 at 02:43 PM
    My office does not allow us to install Google Chrome.
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    JotForm Support

    Answered by Mike on February 10, 2015 at 03:46 PM

    The resizing is also fine in Firefox here.

    We use Google chart tools in Visual Reports, so they need to be accessible from your computer. Here is a sample chart link. 

    http://chart.apis.google.com/chart?cht=p&chd=t%3A7%2C0%2C0%2C3&chl=Excellent|Below+Average|Poor|No+Answer&chs=540x255&chtt=+&chco=&chdl=Excellent+%287%29|Below+Average+%280%29|Poor+%280%29|No+Answer+%283%29&chma=5%2C5%2C5%2C5|1000%2C30&chdlp=b|l&chbh=a&chp=5.23%22

    Are you able to access it? Thank you.

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    Answered by PAMEDSSMS on February 11, 2015 at 11:11 AM

    I downloaded Chrome and it worked for a while, but now the image is breaking again when I try to resize the chart.

     

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    JotForm Support

    Answered by Charlie on February 11, 2015 at 12:10 PM

    Hi,

    Have you tried restarting the Chrome? Also, what you meant by the image is breaking again is that it loads partially? Or there's not data? Because I see that you there's an open bug ticket reported for this concern in your end, here's the link for that: http://www.jotform.com/answers/513344. If this is the issue you are getting, I would suggest that you refer to the link I mentioned so that the staff assigned to that particular issue would be informed and so that you will also be updated.

    Thank you.

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    Answered by PAMEDSSMS on February 11, 2015 at 01:17 PM

    This is a separate issue from the no data available issue and the staff yesterday created a new thread, but did not give me a ticket number.  The problem is that the image file "breaks"  see below.

     

    http://www.jotform.com/report/50414538671051

     

     

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    JotForm Support

    Answered by Charlie on February 11, 2015 at 01:43 PM

    Hi,

    For testing purposes, I've checked your reports, and I see that you need to make the chart wider so that the minimum that the chart could be displayed is met. 

     

    I resized that last part and made the changes to test for the error. I was able to view the report but not the broken image as displayed earlier. Could you please check and see if it works in your end.

    Thank you.

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    Answered by PAMEDSSMS on February 11, 2015 at 01:46 PM

    The images break for me even when I try to enlarge them.  I also tried saving and viewing the report, but the image was still broken. I think I'm just going to stop trying to use this tool. I'm not having any luck with it.

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    JotForm Support

    Answered by Mike on February 11, 2015 at 02:24 PM

    There is a chance that the Google Charts are being blocked on your computer/network for some reason. You can try to access the Visual Report tool using another Internet Service Provider and/or computer. Also, if you are running any security related software your might try disabling it for testing purposes. Thank you.