What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will I be notified before I reach the Submission Limit

    Asked by ecouling on February 10, 2015 at 04:23 PM

    If I am on a free account and my form reaches over 100 submissions in a given month, will it notify the user or myself that the form cannot be completed or is the user allowed to submit the form and that information is lost due to that form already having 100 submissions that month and it won't save that data?

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    JotForm Support

    Answered by Kiran on February 10, 2015 at 05:32 PM

    Generally, a notification will be sent to the registered email address when the submissions count reaches 80%. The user will be kept notified at some intervals until the account reaches its limit. Once the account is overlimit, the account is tagged as overlimit and will be scheduled to downgrade. You'll be given a day or two to upgrade the account. If the account is not upgraded, the forms shall be disabled and no further submissions are allowed. The account may be upgraded to receive further submissions or you may wait for the submission counter to reset on first day of the following month.

    Hope this information helps. Please let us know if you have any other questions. We will be happy to help.