What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    None of us can see any of our submissions. Having database issues?

    Asked by keithforte on February 10, 2015 at 04:34 PM

    No one can create new forms or see forms that have been submitted.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on February 10, 2015 at 05:49 PM

    As I check your account keithforte I don't see any JotForms created in your account. However, I see that there are two JotForm being shared by another user. You'ld be able to view these JotForms in your account and the submissions.

    If you are referring to something different, please let us know. We will be happy to help.


  • Profile Image

    Answered by cmcdougall on February 11, 2015 at 11:03 AM

    Kiran, the forms shared with Keith were shared by me and I'm also unable to see any submissions to any of the forms regardless of the browser I attempt to access it with.


  • Profile Image
    JotForm Support

    Answered by Kiran on February 11, 2015 at 11:37 AM

    The submissions are viewed normally from my end. Please see the screenshot below for the same form :

    This could be an issue with the browser cache. Could you try clearing the browser's cache by following the instructions provided in the guide below : 


    I've cleared the form caches from my end. Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you!