None of us can see any of our submissions. Having database issues?

  • keithforte
    Asked on February 10, 2015 at 4:34 PM

    No one can create new forms or see forms that have been submitted.

    Page URL: http://www.jotform.us/form/40776226131147
  • Kiran Support Team Lead
    Replied on February 10, 2015 at 5:49 PM

    As I check your account keithforte I don't see any JotForms created in your account. However, I see that there are two JotForm being shared by another user. You'ld be able to view these JotForms in your account and the submissions.

    If you are referring to something different, please let us know. We will be happy to help.

    Thanks!

  • cmcdougall
    Replied on February 11, 2015 at 11:03 AM

    Kiran, the forms shared with Keith were shared by me and I'm also unable to see any submissions to any of the forms regardless of the browser I attempt to access it with.

     

    None of us can see any of our submissions Screenshot 20

  • Kiran Support Team Lead
    Replied on February 11, 2015 at 11:37 AM

    The submissions are viewed normally from my end. Please see the screenshot below for the same form :

    None of us can see any of our submissions Screenshot 20

    This could be an issue with the browser cache. Could you try clearing the browser's cache by following the instructions provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    I've cleared the form caches from my end. Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you!