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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving Notification From the Same Person?

    Asked by MSCCTX on February 10, 2015 at 06:38 PM

    My last two application notifications came from the previous person instead of the person submitting? Please advise what I did wrong?  Previous notifications was from the right person but now they are not. 

     

    same
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    JotForm Support

    Answered by Charlie on February 10, 2015 at 08:42 PM

    Hi,

    I'm not sure what you meant by "came from the previous person"? Are you referring to the Sender Name and Reply-To field in the notification?

    I see that you have setup two notifications, you might be having confusions on duplicate email alerts in your end because you have two that are setup.

     

    I would recommend that you delete one of them and check your notification settings to make sure that everything is working as expected. To test the form, make sure that you fill out your form and click the submit button, this will give you more accurate result.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.