Receiving Notification From the Same Person?

  • MSCCTX
    Asked on February 10, 2015 at 6:38 PM

    My last two application notifications came from the previous person instead of the person submitting? Please advise what I did wrong?  Previous notifications was from the right person but now they are not. 

     

  • Charlie
    Replied on February 10, 2015 at 8:42 PM

    Hi,

    I'm not sure what you meant by "came from the previous person"? Are you referring to the Sender Name and Reply-To field in the notification?

    Receiving Notification From the Same Person? Image 1 Screenshot 30

    I see that you have setup two notifications, you might be having confusions on duplicate email alerts in your end because you have two that are setup.

    Receiving Notification From the Same Person? Image 2 Screenshot 41

     

    I would recommend that you delete one of them and check your notification settings to make sure that everything is working as expected. To test the form, make sure that you fill out your form and click the submit button, this will give you more accurate result.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.