- springhillsAsked on February 10, 2015 at 11:46 PM
I imported some forms from Adobe Forms, however somehow, they've ended up on the wrong Jotform Account, is there a way of transferring these over to the correct account? Any help would be greatly appreciated.
- BenAnswered on February 11, 2015 at 08:28 AM
Yes, that is not a problem, you were probably logged into this account when requesting the transfer, which is why you get the jotforms to it.
Just let us know the username of the account that you want to have the jotforms moved to although I presume that you would like to move few jotforms from your account to photographybybambi account?
If so, please give us the names of the jotforms and we will be able to move them for you.
- photographybybambiAnswered on February 16, 2015 at 06:34 PM
All of the forms, bar the Springhills Wholesale Order form, would be great.
- CharlieAnswered on February 16, 2015 at 09:32 PM
These are the forms that I am seeing in your account springhills:
Would you like to move them all to another account with the username photographybybambi? If so, please do log in to springhills and reply to this thread to confirm. We'll wait for your response.
- photographybybambiAnswered on March 17, 2015 at 11:45 PM
Thank You. The only form that needs to stay in Springhills is this one: http://www.jotform.co/form/50408912069859
All of the others can be transferred over to the photographybybambi account. Also, there is a form that hasn't been integrated onto the photographybybambi account from AdobeForms, its link is: https://adobeformscentral.com/?f=zAW*UtJ38rGHUcEBIEVIXQ
- photographybybambiAnswered on March 18, 2015 at 12:08 AM
Also, I was of the understanding that responses would be transferred also…is this not the case? Thanks so much for your help.
- CharlieAnswered on March 18, 2015 at 09:14 AM
As you have requested, I've transferred your forms from springhills to photographybybambi.
Yes you are correct, but I noticed that your forms does not have submissions or responses on it? If these are forms migrated from Adobe FormsCentral, you can manually migrate your responses to JotForm, you can follow this guide: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm. You can follow method 2.
Regarding this form: https://adobeformscentral.com/?f=zAW*UtJ38rGHUcEBIEVIXQ, unfortunately, I can't seem to find it in our migration system. Could you try re-importing it again using this tool: http://www.jotform.com/adobe-formscentral-alternative/. And make sure that you enter the correct log in credentials and your JotForm email.
I hope that helps.
- CharlieAnswered on March 24, 2015 at 03:09 AM
It seems that this is related to the Import App, is that right? To better assist you, I need to create a separate thread post so that we can focus on that problem. Please refer to this link instead: http://www.jotform.com/answers/539216. We will address it accordingly.
- photographybybambiAnswered on March 24, 2015 at 09:46 PM
I think it's fixed itself overnight (hallelujah!), I've logged in this morning and all of the forms seem to be ok and the submissions are there. Yay!
Thanks so much for your help, will give you a yell if I need any more :)
- CharlieAnswered on March 24, 2015 at 10:59 PM
You're most welcome. I'm glad that everything seems to be working good in your end now :)
If you need any assistance again or have other concerns, please do not hesitate to contact us here in the forum.
- julio.navarroAnswered on June 12, 2015 at 02:26 PM
That's just what I need. I don't want to migrate the data, just the forms. Can you help me please?
- JotForm SupportMikeAnswered on June 12, 2015 at 03:12 PM
We have updated your support thread. Thank you.