Form Calculation is not calculating the fields, just showing their values

  • clo1973
    Asked on February 11, 2015 at 4:40 AM

    I created a simple form with 4 questions collecting 4 separate numbers.  On a last field, I used the form calculator to multiply these four numbers from the previous 4 questions.  

    What is happening is that output field is only passing the values of each of the 4 fields without doing the math calculation.

    Here is my form:  http://form.jotform.us/form/50408382475154

     

    Thank you for your help.

     

    Jotform Thread 513817 Screenshot
  • Ben
    Replied on February 11, 2015 at 9:26 AM

    I went to the tab "5" and filled out the fields above the Form calculation, but every time I did so, it had calculated the value properly.

    Is this by some chance happening on your website - after you have embedded the jotform?

  • clo1973
    Replied on February 11, 2015 at 1:00 PM

    Hi Ben,

    I was pleasantly surprised that this morning, the calculated fields worked just fine.  I gave up last night after a long time of trying multiple things.  I didn't change a thing on the form and the calculations worked fine suddenly.

     

  • Ben
    Replied on February 11, 2015 at 1:39 PM

    I am glad to hear that it is working, but I am not sure what might be the reason that it did not work yesterday.

    Sometimes it could be caused by the cache in the browser if we make a lot of changes to the jotform - this is something people developing some code know well and very often clear it just for such reasons.

    If it by some chance happens again, do let us know and we would be happy to take a look at what might be the issue.