Form hangs on "Please Wait..." when I click on the submit button

  • Profile Image
    creativeservicesCRF
    Asked on February 11, 2015 at 06:08 AM

    Hi,

    I have this form:

    http://form.jotformpro.com/form/50074709386965

    When I fill this out -using this link the submission works and I get a thank you page.

     

    But when I embed using WordPress - here: 

    http://www.thisiscreativeservices.co.uk/websites/Marketing/

     

    The submit button stay "Please Wait..."

     

    Is this something very simple like our server connection?

    Or it is a little glitch that you guys needs to sort out?

     

    kind regards

     

     

    Wing

  • Profile Image
    creativeservicesCRF
    Answered on February 11, 2015 at 07:15 AM

    Updated...

    If I use iFrame option then there is no waiting the submission goes ahead with out waiting.

     

     

     

  • Profile Image
    raul
    Answered on February 11, 2015 at 10:05 AM

    I've checked your web page and I see that you're using other JavaScript libraries such as JQuery in it which may cause conflicts with our scripts.

    On this cases, using the iframe embed method is recommended to prevent this conflicts. I see that you're already using it and the form is working as expected now, right?.

    If you need further assistance, please let us know.
    Thanks.

  • Profile Image
    creativeservicesCRF
    Answered on February 11, 2015 at 10:45 AM

    Hi Raul

     

    Just for feedback - and yes i have used iFrame... just wondering will there be a fix on this?

    If not - don't worry

     

    thanks

     

    Wing

  • Profile Image
    Ben
    Answered on February 11, 2015 at 11:52 AM

    Do note Wing that there is no actual glitch within our system, but that the issue is actually caused by other code on your website.

    The same would happen with the other code that you might have on your website that uses jQuery as the code loaded before it would most likely stop it from functioning.

    Now iframe protects the code in jotform from being affected by this, but if you do not want to use iframe and want to use js embed option instead there is a way to avoid conflicts.

    As mentioned this happens to all code, so jQuery has a way around it by using .noConflict() function.

    You can read more about it here: Avoiding Conflicts with Other Libraries | jQuery Learning Center