- dieBildschirmzeitungAsked on February 11, 2015 at 08:18 AM
We have the problem, that sometimes the hidden formular can't get opened by a user.
We can't ascertain a reasonable reason.
You can see the problem at this page:
we use joomla 2.5 and the browser is the mozilla firefox, but at each other browser we see the same problem.
May you help us?
- BenAnswered on February 11, 2015 at 10:25 AM
OK, I see that it is embedded using js embed option. I would suggest to use the iframe embed option instead.
This will protect the jotform from the code on your website and make it load properly.
Do let us know how it goes.
- dieBildschirmzeitungAnswered on February 11, 2015 at 10:39 AM
Thanks for your answer.
Now it works fine, but a new problem appeared.
how can i get the forms closer? when i change the highth of the iframe, the form won't be open enough
- BenAnswered on February 11, 2015 at 11:31 AM
I took a look at your website and I see the issue.
You have embedded the form several times.
Only the second one is loaded through the iframe, but at one go I believe that I saw only 5-6 js embedded forms (it changed after refreshing the page, so I presume that you were testing things out).
To make sure that there are no issues on the page, please embed all of them using the iframe embed code.