What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Notifications not sending to our email address...

    Asked by connectathletics on October 18, 2011 at 01:04 PM

    Hello, our completed forms are showing up through the jotform website, but the notifications are not being received by our email address.  Can you please check on this and advise?  We are using Outlook and have checked all junk folders and webmail as well.  Are these emails being sent?

    ALSO, the AUTORESPONDER emails are being sent successfully.  The problem is ONLY with the NOTIFICATIONS.

    Email notifications are set to be sent to:  billing@nwahappyfeet.com

    Page URL:
    http://form.jotform.com/form/12893105864

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 18, 2011 at 04:05 PM

    Matt,

    It might be possible that your mail server's spam protection software rejects the email coming from our server because the sender email address does not match our servers' domain key.

    Kindly change your notification's sender name and email address to "JotForm" and "noreply@jotform.com" respectively.

    Please inform us if the solution suggested above changes anything. We'll wait for your feedback. Thanks!

  • Profile Image

    Answered by connectathletics on October 18, 2011 at 04:15 PM

    Thank You Thank You!!

    Changing the Sender Name and Email to JotForm worked.