What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails going into Junk

    Asked by ruthjohnson on October 18, 2011 at 01:39 PM

    Hi,

    I have found all of the emails send through the jot form on my site goes into the junk folder, is there any way on this end to avoid this, or an email address I can add to my address book that these emails are sent from?

     

    Thanks 

    Ruth

    Page URL:
    http://www.whistlercooks.com/index.php?option=com_content&amp;view=art<br/>icle&amp;id=7&amp;Itemid=113

  • Profile Image

    Answered by fxr on October 18, 2011 at 04:09 PM

    Hi Ruth.

    In Email Alerts -> Notifications, you could change 'Email' to noreply@jotform.com. (Some mail service providers dont like emails with the from field being different to the domain sending them, and treat them as spam).

     

    You could then add noreply@jotform.com to your trusted senders list on whatever email client you are using.