What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not working ? what should I do

    Asked by macfloor on February 11, 2015 at 12:00 PM

    I have not get any of inquires that customer send us. Please let me what should I do

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    JotForm Support Manager

    Answered by Jeanette on February 11, 2015 at 12:41 PM

    The three forms on your account were missing 2 important pieces of information on the email alert settings: The Sender Email and the Sender Name.


    Please check this guide to prevent further issues like this.

    On regards to the submitted data, you can retrieve them by importing the data on Excel/CSV or PDF format.