What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Directing applicants to a secure form not counting as SSL

    Asked by bminich on February 11, 2015 at 12:03 PM

    On our website, we have embedded two forms using iFrame. We made sure to check the secure box so that applicants could submit secure SSL submissions. However, I noticed in our account information that our Secure SSL submissions count is staying static and our regular submissions is increasing.

    Therefore, will only direct links to the JotForm be considered secure? Is there no type of embedding-to-webpage that will be secure, or does the security have to come from the companies website?

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    JotForm Support

    Answered by EltonCris on February 11, 2015 at 12:49 PM


    It should always count as Secure SSL submissions when form is embedded using its secure embed code (https://secure) despite of the protocol type (http or https) used on the website where it is embedded. May we know the website URL where you have embedded the secure form so we can submit a test?

    We'll await your reply. Thanks!

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    Answered by bminich on February 11, 2015 at 03:00 PM

    Sure. We have two forms running secure, iFrame on our site:

    1) http://www.ccbs.edu/admissions/enroll

    2) http://www.ccbs.edu/studythebible/registration


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    JotForm Support

    Answered by Mike on February 11, 2015 at 03:53 PM

    As far as I can see, these forms have been embedded with the correct SSL codes.

    Note, that we increase both 'Submissions' and 'Secure SSL submissions' counters once you receive an SSL submission. I have submitted the registration form at ccbs.edu/studythebible/registration, and it was properly added to your SSL submissions.

    If you need any further assistance on this, please let us know. Thank you.