What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving submission emails when a new form is submitted.

    Asked by patgarrett789 on February 11, 2015 at 12:18 PM

    2. I used to receive an alert in my email when a new form was submitted. This has stopped and I'd like it to continue.

     

    -Pat

     

    http://form.jotform.us/form/22746096134152

    and

    http://form.jotform.us/form/22755463878165

    Email Notifications Submissions
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 11, 2015 at 01:04 PM

    Your email notification is not properly setup, I see the Sender Name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com