I am not receiving submission emails when a new form is submitted.

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    patgarrett789
    Asked on February 11, 2015 at 12:18 PM

    2. I used to receive an alert in my email when a new form was submitted. This has stopped and I'd like it to continue.

     

    -Pat

     

    http://form.jotform.us/form/22746096134152

    and

    http://form.jotform.us/form/22755463878165

  • Profile Image
    BDAVID
    Answered on February 11, 2015 at 01:04 PM

    Your email notification is not properly setup, I see the Sender Name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com