What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    contact phone number

    Asked by Lisa on October 18, 2011 at 02:51 PM

    Can you provide me with a phone number to contact jot forms customer service?

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    Answered by AtacanC on October 18, 2011 at 03:17 PM

    Hi Lisa,

    We do not have phone support. Please post your questions on this forum. Our Support Team will be happy to answer your questions via our forum. If you don't want others to see your post, you can mark the thread as private.

    Thank you for your understanding.

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    Answered by Barb on May 30, 2013 at 12:40 PM

    I worked on a LONG form for hours and now it's nowhere to be found.  I saved it every few minutes and it shows in my histroy, but it's not there.  When I click on the history, I get an error message.  On the my forms section, it's not even listed.  I've cleared my browser cashe but no luck.  Please help fast!!!

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    JotForm Support

    Answered by Welvin on May 30, 2013 at 02:41 PM
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    Answered by localvore on April 07, 2015 at 01:08 PM

    I have tried cancelling my subscription.  Yet it is still claiming I am on premium and my card is being charged.  Are you guys a scam?  I do not understand how it is not possible to cancel nor get a hold of any customer support??????

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    JotForm Support

    Answered by Charlie on April 07, 2015 at 01:40 PM

    Hi localvore,

    This is an old thread, we advise our users to create or open a new thread for each question or concern that they have using the "Contact Us" link. I went ahead and created a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/547764. We will address to it shortly.

    Kind regards.

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    Answered by jessi  on August 31, 2015 at 12:20 PM

    do you work with auth.net as a payment gateway??
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    Answered by LiamGast  on April 24, 2017 at 08:25 AM

    My account is auto suspended and will not let me reset my password i use the forms all day long!!


    i have not edited the form since i made it a wile back and now all of a sudden my account is locked.


    this is my third attempt at contacting you!!! 

    If you do not offer phone support this process should work and so far i'm very unhappy   

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    JotForm Support

    Answered by Welvin on April 24, 2017 at 08:41 AM

    @LiamGast: I have created a new thread for your problem. Here's the link: https://www.jotform.com/answers/1126935