What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am trying to upload a document and I can't do it.

    Asked by KGPT on February 11, 2015 at 01:25 PM

    I am trying to upload a document and I can't do it. I'm using Internet Explorer. I can click on browse, but nothing displays. This is very frustrating. Any assistance would be greatly appreciated. HELP!

    Thanks, Kayonna

    This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field

  • Profile Image

    Answered by bkljaic on February 11, 2015 at 02:19 PM


    Did you try to upload document from some other browser?

    Can you provide me link of you form to test it?

  • Profile Image

    Answered by KadeJM on February 11, 2015 at 03:07 PM

    In addition to what bkljaic has stated above what file size is it? 

    You may want to check your default file size settings and make sure that the file you are uploading is exceeding that otherwise you will need to adjust it to allow larger files.

    If you're still having trouble please additionally tell us what type of file it is and what version of IE you are using so that we can investigate.

    Please also make sure that you are using the most recent version of your browser to avoid these sorts of complications.