We can't download submissions, waiting for jotform.eu.com issue

Hi, I log in using our charity login. I am in the process of uploading cat adoption submission forms to our database. I had no issues with Jan or Feb ones, I got an easy system going, where I told it to download the form then uploaded it from my downloads folder. Now, it simply refuses to download any more. It says 'waiting for jotform.eu.com' and doesn't do anything at all. It's broken! I've put my personal email address on here for ease of access to your reply, as I'll be working now until this evening. Thanks

Hi Deborah,

Thanks for reaching out to Jotform Support. I couldn't find any account associated with the email address you used to create this thread. Can you please share the email address or the username of the account you are having issues with so we can check it for you?

Once we hear back from you, we'll be able to move forward with a solution.

The account is adoptions@cwwrescue.org
But I need you to communicate with me on this email address please.
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Hi Deborah,

Thanks for getting back to us. I'm sorry you are having issues with this. Could you try using a different browser or incognito mode to see if it makes a difference? If the issue persists, it will help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Give it a try, and let us know how it goes.

OK, thanks, I'm not with the laptop at the moment but will let you know
what happens when I try that.
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