Why are my forms from my Adobe Form Cental not importing?

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    crowndezignes
    Asked on February 11, 2015 at 06:29 PM

    I used the new import tool to attempt to import my forms and Data from Adobe Form Central. Unfortunately the process is still not working.

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    jonathan
    Answered on February 11, 2015 at 08:00 PM

    I just checked your jotform account/username crowndezignes  

    and I can see that indeed there was no form on the account yet.

    I assume you already followed the import process described on this article 

    -Import-Both-Your-Forms-and-Responses-in-a-Single-Step-from-Adobe-FormsCentral

     

    Did you used the custom import tool as the very first step?

    Navigate to our Import Forms page, click on "Import Form":
     

     

    If you did used the import tool correctly, the form itself should be imported to your JotForm after a time range of 45 to 2hrs at min.

    But time might vary, because jobs a queued and they are processed in the time they arrive by the system.

    Can you please confirm first that you have done the procedures accordingly, and yet the forms are still not imported to your JotForm account. 

    I will check further details after I get your confirmation.

    Thanks.