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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    What is incomplete payments?

    Asked by en32 on February 11, 2015 at 06:35 PM

    What is this??


    Page URL:

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    JotForm Support

    Answered by Welvin on February 11, 2015 at 08:17 PM


    Incomplete Payment means that someone didn't settle the payment after redirected to the payment page. You can find more about the incomplete payments in the following guides:



    Thank you!

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    Answered by en32 on February 12, 2015 at 08:46 AM

    Why would someone do this... did they get tot he next step and decide not to pay or could it be that there comp froze? 

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    JotForm Support

    Answered by Charlie on February 12, 2015 at 11:06 AM


    As stated by the document shared by my colleague:

    "If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction."


    And this is also the same if the user intentionally moved away or decided not to continue with the transaction at the last minute when in the payment page or checkout process.

    I hope this helps

    Thank you.