Account not upgraded to Premium

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    Asked on February 12, 2015 at 08:05 AM

    Please check our account status.  I upgraded it on Feb. 10th and received a confirmation of the upgrade.  Then I received an email last night stating we have reached our limit.  Thank you for your reply.  -Todd


    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:

    If you have any questions, please feel free to contact us.

    Thank you for choosing JotForm,

    JotForm Team



    Dear Eric, 

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team

  • Profile Image
    Answered on February 12, 2015 at 10:54 AM

    It seems that the account is upgraded while you are not logged into your JotForm account. So, the subscription is not linked to your account. I've made necessary changes to your account deamaltzchallenge and the account is now upgraded to Premium.

    Please let us know if we can be of any further help. Thank you!