- kumcAsked on February 12, 2015 at 11:54 AM
I have had several users who are using Matrix Dynamique complain that when a user first visits their form in IE9 the lines for submitting do not appear. Once a user refreshes the page the widget appears and works as it should.
Here is a link to a clone of the form: http://form.jotformpro.com/form/50424427462956
Any help would be greatly appreciated.
- BenAnswered on February 12, 2015 at 01:59 PM
Can you please tell us if the jotform is embedded on some page on your website or if they are accessing the jotform directly?
- kumcAnswered on February 13, 2015 at 09:24 AM
It's embedded on a page. I created a clone of one of the forms in question and embedded it on a test page here: http://www.kumc.edu/finance/test.html
- BenAnswered on February 13, 2015 at 09:43 AM
OK, thank you for the extra info,
I presumed that it might be the conflicting code as it would present itself as you have mentioned. Now to fix this, I would recommend using the iframe embed method instead of js embed.
Do let us know how it goes.