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    Matrix Dynamique not loading when a user opens form in IE9

    Asked by kumc on February 12, 2015 at 11:54 AM

    I have had several users who are using Matrix Dynamique complain that when a user first visits their form in IE9 the lines for submitting do not appear.  Once a user refreshes the page the widget appears and works as it should.

    Here is a link to a clone of the form: http://form.jotformpro.com/form/50424427462956

    Any help would be greatly appreciated.

    matrix dynamique
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    Answered by Ben on February 12, 2015 at 01:59 PM

    Can you please tell us if the jotform is embedded on some page on your website or if they are accessing the jotform directly?

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    Answered by kumc on February 13, 2015 at 09:24 AM

    It's embedded on a page.  I created a clone of one of the forms in question and embedded it on a test page here:  http://www.kumc.edu/finance/test.html

     

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    Answered by Ben on February 13, 2015 at 09:43 AM

    OK, thank you for the extra info,

    I presumed that it might be the conflicting code as it would present itself as you have mentioned. Now to fix this, I would recommend using the iframe embed method instead of js embed.

    Do let us know how it goes.