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    Credit card field adds formatting commas to entered credit card numbers in Authorize.net tool on Safari on Mac

    Asked by joelurgio on February 12, 2015 at 01:37 PM

    Hey just discovered this, and am currently experiencing the same issue, using the authorize.net payment tool.  I have Safari 5.10.  Is it really just an incompatibility with no fix?

     

    Thanks,

    Eddie

    formatting commas credit card Authorize.net
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    JotForm Support

    Answered by KadeJM on February 12, 2015 at 03:26 PM

    If I am understanding you correctly do you mean that you are using the Auth.NET Payment Tool and that the Credit Card Field inside it is not working on your iPad? 

    Can you please confirm or correct me?

    Are you trying to build this on your iPad or are you just testing the payment field on it and running into this problem?

    Can you please tell us what iOS Version and iPad Generation you have?

     

     

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    Answered by joelurgio on February 12, 2015 at 03:31 PM

    I am actually using Safari 5.1.10 on my MacBook (jotform added that iPad bit to my post, but the same issue i think applies to iPads runing iOS5).  Anyway, yes, i'm using the auth.net tool and when i enter a credit card number into the credit card field, commas are automatically inserted. (example: 123456789 becomes 123,456,789).  This only happens with Safari.  Chrome, Firefox, and Explorer (Explorer!) all work normally.

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    Answered by Ben on February 12, 2015 at 05:16 PM

    I can understand why you have mentioned the Explorer two times Eddie :) but please do correct me if I am wrong, does this not seem like formatting of your system?

    I can set my system to break the numbers so that it is easier to read, which seems to be the issue here.

    example: 1000000 views is often written as 1.000.000 views in order to help the reader to quickly establish the number of the views (or of something else).

    This should be turned off by our developers changing the credit card field from the type number to type text - if that is the case.

    You should also be able to turn it off if you know where to find the settings for it in the Mac system.

    I will however raise this thread to our developers for inspection and as soon as the issue is resolved you will be updated through this thread.

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    Answered by joelurgio on February 12, 2015 at 05:33 PM

    My system?  Do you mean, my computer.  The problem really is not with me, but with my customers.  I can;t ensure that they all set their systems a certain way.  Please send this on to your developers

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    Answered by Ben on February 12, 2015 at 06:18 PM

    Yes, I meant as Mac system default settings, but as, just as you have mentioned, this is not something that can be expected from the people filling out the jotform to do, I have already raised this to our developers right after my last reply.

    As soon as there is any update on this you will be notified of this through this thread.