- borneolAsked on February 12, 2015 at 02:11 PM
I use migration tool for formscentral forms and data but only forms were imported. I had well clicked on import both forms and responses.
Could you please tell me why?
This is a re-post of a comment on Import Your Forms and Responses In A Single Step From Adobe FormsCentral
- raulAnswered on February 12, 2015 at 03:59 PM
We apologize for this inconvenience.
The jobs are queued and processed in the order they arrive. So data might take more time than forms to be imported.
Could you please let us know if you entered your request today?
Our engineers are working hard to expedite this process and reduce any delays in it.
We appreciate your patience.
- borneolAnswered on February 12, 2015 at 04:30 PM
Yes, I entered my request today, after a few seconds I hab my forms imported.
- raulAnswered on February 12, 2015 at 05:41 PM
Ok, thank you for confirming.
Please allow some time for the data to be imported to your account.
You'll receive an email once the process is completed.
- borneolAnswered on March 25, 2015 at 09:35 AM
Could you please tell me why my datas were not yet imported?
- CharlieAnswered on March 25, 2015 at 11:59 AM
Apologies for the inconvenience that this might have caused you. Upon checking your account, it seems that forms are imported, although there are quite a lot of duplicates. I can't seem to find in our records failed or pending form responses that is being migrated.
Could you please share us the Adobe ID of some of the forms?
Another thing that you can do is you can import the responses directly to JotForm using the Import App. Here's a guide on how to do that: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm. You can follow Method 2.
I hope that helps.
- borneolAnswered on March 26, 2015 at 10:29 AM
It's ok now. I have deleted older form and imported again and everything is ok.
- CharlieAnswered on March 26, 2015 at 10:56 AM
I'm glad to hear that re-importing resolved the problem.
If you needed any assistance again, please do not hesitate to create a new thread here in the forum.