Unable to save themes in the Theme Store

ccg
Asked on February 12, 2015 at 02:13 PM

Also can't save any themes

This is a re-post of a comment on Submit Your Form Designs to the Theme Store!
raul
Answered on February 12, 2015 at 04:05 PM

I was unable to find an account related to the provided email address (richard.nightingale@ccgwynedd.org.uk), if you don't have a registered account with us then you won't be able to submit a theme to the theme store. You can register a new account for free here: http://www.jotform.com/signup

If you already have one, please check that you're logged in to your account before submitting your theme.

If you need further assistance, please let us know.
Thanks.
ccg
Answered on February 13, 2015 at 08:42 AM

Hi,

Yes I am logged in with the username CCG when I try to submit a theme. Which is linked to the richard.nightingale@ccgwynedd.org.uk e-mail

Thanks
ccg
Answered on February 13, 2015 at 08:49 AM

Keeps sticking on this screen...
EltonCris

Jotform Support

Answered on February 13, 2015 at 10:08 AM

Hi Richard,

I tried submitting themes using my free account and it seems working just fine.

May I suggest to clear your browser's cache and try it again. If the problem persists, try it using different browser.

Contact us again should this problem continue on your side. Thank you!
ccg
Answered on February 13, 2015 at 10:23 AM

Hi I've tried on Chrome, IE11 and Firefox and I keep getting the same results. I've cleared the cache as well and get the same result. I can download another Theme fine, it's just uploading that seems to be the issue. I've seen others have a similar issue on your Forums

Thanks,
EltonCris

Jotform Support

Answered on February 13, 2015 at 11:27 AM

@ccg

Thanks for your reply and for providing more details. We appreciate it.

Mind performing these steps on your end so we can investigate the problem further?

Here's how, first try to submit again a theme. After clicking save theme button (on the page where you are stuck at), open your browser console and then copy and paste whatever you see there or if possible, take a screenshot and submit it to us so we can forward it to our developers.

Here's how to open your browser console. http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers

Thank you in advance.

We'll await your reply.
ccg
Answered on February 13, 2015 at 11:35 AM

pace.js?d2g9qbzl5h49rh.cloudfront.net:420 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.

less-1.7.5.min.js:13 less: saving http://www.jotform.com/themes/css/style.less to cache.

less-1.7.5.min.js:13 less: css for http://www.jotform.com/themes/css/style.less generated in 784ms

less-1.7.5.min.js:13 less: less has finished. css generated in 785ms

app.min.js:5710 rendering toolbar view

app.min.js:5632 initialize toolbar view

app.min.js:5710 rendering toolbar view

app.min.js:5710 rendering toolbar view

app.min.js:5710 rendering toolbar view

app.min.js:5632 initialize toolbar view

less-1.7.5.min.js:13 less: saving http://www.jotform.com/themes/css/style.less to cache.

less-1.7.5.min.js:13 less: css for http://www.jotform.com/themes/css/style.less generated in 318ms

less-1.7.5.min.js:13 less: less has finished. css generated in 319ms

less-1.7.5.min.js:13 less: saving http://www.jotform.com/themes/css/style.less to cache.

less-1.7.5.min.js:13 less: css for http://www.jotform.com/themes/css/style.less generated in 339ms

less-1.7.5.min.js:13 less: less has finished. css generated in 340ms

app.min.js:7955 Update styles not called due to css syntax errors [each: function, eachSlice: function, all: function, any: function, collect: function…]length: 0__proto__: Array[0] 0 false

app.min.js:7955 Update styles not called due to css syntax errors [each: function, eachSlice: function, all: function, any: function, collect: function…]length: 0__proto__: Array[0]
BDAVID

Jotform Support

Answered on February 13, 2015 at 01:05 PM

Thanks for providing us what it shows in your browser's console, we will forward it to our developers, but I also tried it on my end using my free account and it works fine:
hugomsous
Answered on March 02, 2015 at 07:54 PM

Happens the same to me. And I have tried every step
.
raul
Answered on March 02, 2015 at 09:01 PM

@hugomsous

I've moved your inquiry to another thread in order to address it properly. You can find it here: http://www.jotform.com/answers/525729

We'll be checking it as soon as possible.
Thank you.