Form collapse not clicking open on some browsers

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    Asked on February 12, 2015 at 07:45 PM

    Hi! I received a complaint from a client whose form wasn't opening the Form Collapses when clicking. I've been happy with the results up till now, but when I tested all my browsers after this complaint, I discovered that in Safari on my desktop, clicking on the Form collapse has no effect.

    Is there a coding issue I can address on my end? Or would you need to fix it?

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    Answered on February 12, 2015 at 10:20 PM

    Please try re-embedding first your jotform to your website using its Iframe embed code.

    user guide: -Getting-the-Form-iFrame-Code

    Then test again on the website. Check if iframe embed makes any difference.

    Inform us if issue still remains.




  • Profile Image
    Answered on February 18, 2015 at 12:04 PM

    Thanks Jonathan!

    It worked great, because the form appeared, but then, the form did not show up in Chrome and Firefox browsers.

    I've returned it to its original format. 

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    Answered on February 18, 2015 at 01:07 PM

    On behalf of my colleague, you are welcome, if you have another question, please open a new thread, we will be glad to assist you.