What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form collapse not clicking open on some browsers

    Asked by klawzeus on February 12, 2015 at 07:45 PM

    Hi! I received a complaint from a client whose form wasn't opening the Form Collapses when clicking. I've been happy with the results up till now, but when I tested all my browsers after this complaint, I discovered that in Safari on my desktop, clicking on the Form collapse has no effect.

    Is there a coding issue I can address on my end? Or would you need to fix it?

    Page URL:

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    JotForm Support

    Answered by jonathan on February 12, 2015 at 10:20 PM

    Please try re-embedding first your jotform http://www.jotform.ca/form/43645385368264 to your website using its Iframe embed code.

    user guide: -Getting-the-Form-iFrame-Code

    Then test again on the website. Check if iframe embed makes any difference.

    Inform us if issue still remains.




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    Answered by klawzeus on February 18, 2015 at 12:04 PM

    Thanks Jonathan!

    It worked great, because the form appeared, but then, the form did not show up in Chrome and Firefox browsers.

    I've returned it to its original format. 

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    JotForm Support

    Answered by BDAVID on February 18, 2015 at 01:07 PM

    On behalf of my colleague, you are welcome, if you have another question, please open a new thread, we will be glad to assist you.