What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I receive emails from a "Jotform" form, the FROM field is filled out as JOTFORM. Can I change that?

    Asked by robertdiamante on February 12, 2015 at 08:57 PM

    This is probably a silly question, but when I receive the emails from a form (I use several forms) they come into my mail client as FROM: JOTFORM.  I want to be able to press reply and have the sender's address already in the to FIELD in my mail client as well as the contents of the form. Now, I click on their email address on the form and if I want to have the contents of the form in the body of their email I must cut and paste. This is either an easy fix or I am asking for something silly. I can't figure out which...


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    Answered by Shadae on February 12, 2015 at 11:00 PM

    Hi robertdiamante,

    To confirm, you would like to change your Sender Name on your email notification and be able to reply directly to the email address that has been provided by your user?

    If that is the case, this can be done in your Sender and Recipient data of your email notification.

    You can change the sender name to the name placed within your form

    You can also set the Reply-To email address to the one provided on your form

    I hope this helps, please inform us if you need further assistance.