What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrading Plan from Annual Premium to Starter

    Asked by eengen on February 12, 2015 at 10:56 PM

    I see in the pricing page of your website that I can upgrade or downgrade my plan at any time. I bought an annual Premium subscription to Jotform. If I switch it to the free Starter plan, what happens to the prepaid time I have left on the annual Premium plan? Does it stay there as a credit for if/when I decide to upgrade the plan again later? Is it refunded to me? Or do I simply lose it?


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    JotForm Support

    Answered by ashwin_d on February 12, 2015 at 11:26 PM

    Hello eengen,

    If you cancel your subscription, your account will stay premium for the time you have already paid and only after that yous account will only be downgraded to free plan.

    It is not possible to carry forward or take credit for unused submissions. You can demand refund for the unused period but in that case prorate refund will be processed.  Please be noted that yearly subscription plan has discounted price and if you cancel your subscription, we will calculate the used month on regular price ($9.95 in case of premium subscription). 

    Hope this answers your query.

    Do get back to us if you have any question.

    Thank you!