What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Import of Adobe FormCentral takes more than 5 days?

    Asked by jstanzel on February 13, 2015 at 03:56 AM

    Hi everybody,

    I startet the import of one form (no submissions) from Adobe Form Central on Monday the 9th of February and am still waiting...is a week waiting time still OK or do I have to re-submit?


    Thanks and best regards.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 13, 2015 at 08:34 AM


    Our apologies! But note that time might vary, because jobs are queued and they are processed in the time they arrive by the system. You have imported the form on February 9th and I think that's too much time to wait so allow me to forward this thread to our developers. You will be notified via this thread for our findings.


  • Profile Image

    Answered by jstanzel on February 13, 2015 at 09:18 AM

    OK, thanks!

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 13, 2015 at 12:25 PM

    Your form is now imported. Sorry about the waiting. The request was stuck in our system. :) 

    We also see a problem with white fonts. We are looking into that. When we fix that we will send a new form to your account. 

  • Profile Image

    Answered by jstanzel on February 19, 2015 at 08:49 AM


    Thanks for poking my forms through :)

    Did you manage to get a solution to the white fonts issue? I can't really use the form like that (white font on white backround...).



  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2015 at 11:03 AM

    You're welcome! As for the font issue, our backend team is looking into that and if there are updates, I'm sure they'll notify you about it.

    For now, I've moved that issue into a new thread for a workaround while waiting. Here's the new link: http://www.jotform.com/answers/518982