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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Disabled. I have now changed the embed code to use non-SSL.

    Asked by theantilifeltd on February 13, 2015 at 05:16 AM

    Hello,

    I am new to online forms & did not know what SSL's was so i used to up my 10 free SSL's very fast because of it. 

    Yesterday JotForm answered my question by linking me to a previous question/answer relating to my situation. 

    But in the article he linked me to, the JotForm assistant who answered it reset the persons SSL's so he could go & change the secure link to a normal link and then stay below the monthly allowance allowing him to stay on the free account. 

    Before i change my form supplier to another, is there a chance you can please reset my SSL's so that i can continue to use the free account on JotForm. I have now changed the form link so i do not use my SSL's up.

    Any help would be greatly appreciated.

    Thanks!

    online forms JotForm form link thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 13, 2015 at 08:48 AM

    Hello theantilifeltd,

    You have again exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 16 SSL submissions.

    In this thread, my colleague did reset your SSL counters and also explained that we can do this only once per account. We are not allowed to reset SSL counters twice but as a once time exception, I have manually reset your SSL counter to zero and your account is now active. Please ensure that you are not using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!

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    JotForm Support

    Answered by EltonCris on February 13, 2015 at 10:43 AM

    @theantilifeltd

    If you have replied to this thread, unfortunately we were not able to see it here. If that is important, may I suggest you to post it on this thread instead http://www.jotform.com/answers/515395 so we can assist you further.

    Thank you!