What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why you deduct money from our credit card without asking?

    Asked by atul@indiatourismreview.com on February 13, 2015 at 05:45 AM


    We need the services for a month only and now their is no need to continue with premium. Also why you deduct money from our credit card without our consent?

    Requesting to refund the amount deducted and if want downgrade us the free package. If in future we need Jot form services we can upgrade it manually.

    Also suggest from where we can remove our credit card details from your system.


    Rajesh Arora


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    JotForm Support

    Answered by Welvin on February 13, 2015 at 09:00 AM

    Hi Rajesh,

    You are subscribed to our monthly recurring plan so that's why you've been charged for the renewal. But I have just cancelled your subscription and refunded your latest payment. Expect the refund returned to your account within 4-10 business days.

    Thank you!