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    Background image does not appear when script is pasted in to Adobe Muse.

    Asked by kkarlek on February 13, 2015 at 11:16 AM

    Hello, My JotForm designer form looks correct in the direct link:


    But when I place the script into Adobe Muse the form is much narrower and the background does not show



    Can you tell me if I am doing something wrong and this can be fixed?

    Thank you in advance!



    Page URL:

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    JotForm Support

    Answered by david on February 13, 2015 at 12:32 PM


    I noticed you used your forms source code to embed the form.  Changes made to the form in the form builder will not be updated to forms embedded via source code.  If you have made changes, you would need to re-embed your form once again to have the updates shown.  In any case, we do have a guide on how to embed your form to an Adobe Muse page:


    There may be something different in the guide from what you have previously tried.

    If these options do not work, let us know and we will be happy to see what else we can do.

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    Answered by kkarlek on February 13, 2015 at 12:49 PM

    Hi David, Thank you for responding. I deleted all the old files and started from scratch, followed the instructions in the provided link, exported the html and uploaded to our server. Here is the result. http://www.thereguide.com/entryform/

    I looked at this URL in Safari, Firefox and Chrome, same results across the board, no background image and a narrower form than showing in JotForm.

    Any assistance is greatly appreciated!


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    JotForm Support

    Answered by david on February 13, 2015 at 02:12 PM

    The only other thing I can recommend to try off the top of my head would be to use the iFrame embed method, rather than the script or source code:


    This should allow for you form to look the same as it does in the form builder. 

    If it still does not look the way it should, let us know and we will have another look.

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    Answered by kkarlek on February 13, 2015 at 03:37 PM

    Result using iFrame method into Adobe Muse. I really can not see why this is not working with the iFrame method unless there is a possibility that Muse does not support them.



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    Answered by kkarlek on February 13, 2015 at 03:40 PM

    Also, I am not receiving email notifications for this form. They show on JotForm but no emails. Perhaps there is something fundamentally wrong with the form design.


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    Answered by Ben on February 13, 2015 at 04:56 PM

    I took a look at your jotform and the page with the jotform embedded Kris and both are looking the same, showing this image in the back:

    I looked here: https://secure.jotform.us/kkarlek/contest and here http://www.thereguide.com/entryform/

    and this is how it is shown to me:

    As you can see it is not as clearly shown, but only because the form is transparent and slightly dims it.

    Can you please tell us what you see, so that we can better understand the issue?

    Also, just to check, do you by some chance want to make it show the image and the form, just like it does when you go to it directly, so that it is not an empty page with the jotform, but jotform and the background image?

    If so, please consider taking a look at this guide: How to use Custom Domains with Jotform

    In regards to your email issue, I have moved it to a new thread found here: http://www.jotform.com/answers/515869 where we will shortly address it.